Terms and Conditions

Price of the Goods
1. Every effort has been made to ensure that prices and product details are correct at the time of publishing this website. We reserve the right to make product changes, price changes and improvements during the validity period of the website.

2. Prices of products displayed are shown in Ringgit Malaysia (RM). The products will be dispatched from us by the working days (Working days: Monday - Saturday Excluding Sunday and Public Holidays). Tuesday, Thusday and Saturday is our courier schedule after confirming your order and receipt of payment ( Excluding Public Holidays on that days). In case, if you order on a Friday, Saturday, or Sunday the order will be delayed until Monday or Tuesday.

3. For worldwide / oversea customers:
Prices of products at www.lohas.com.my /  www.ecolifevalley.com can be displayed in U.S Dollar ( USD ). And all the payments / transactions shall be made in USD.

Stock Availability
All goods are offered for sale subject to available stock. If an item is out of stock, we may contact you to offer a substitute. If you do not accept a substitute item and we will refund back your credit/ money that has been charged for an item that is out of stock. If you order goods and some are not in stock, you agree that we may fill that part of your order for which stock is available.

Payment
The full payment for your order (including the product price and applicable delivery charges) is deducted from your Online Internet Banking or credit card (eGHL / PAYPAL) method on completion of your order. Delivery will commence once payment has been processed/validated. We accept payment by Online Internet Banking (Online transfer / Bank In), Visa, MasterCard (eGHL / PAYPAL) and eGHL Email Payment Method.

Delivery / Shipping
1. Shipping charges within West Malaysia purchase below RM150.00 shall be charged a courier fee for RM11.00. Delivery for purchase at RM150.00 and above shall be free.

2. Shipping charges within East Malaysia (Sarawak & Sabah) / Langkawi, kindly please contact us for the shipping rate at: sales@lohas.com.my.  

3. For worldwide / oversea customers:
Just write to us for the products you wish to purchase, and we will give you the quotation, complete with delivery charges according to the country where you reside. Or just kindly please contact us for the shipping rate at sales@lohas.com.my.

Delivery Orders

The products will be dispatched from us by the working days (Working days: Monday - Saturday Excluding Sunday and Public Holidays). Tuesday, Thusday and Saturday is our courier schedule after confirming your order and receipt of payment ( Excluding Public Holidays on that days). Courier Transmit time is take 1 to 2 days, however some transmit time will be longer, is depend on courier service and area / country. For non stock items, the estimated delivery time could take longer or we will refund back the money, please contact us for further details. Please note that the status of stock item status may vary from time to time.

Products shown on the website are based on stock availability and is on the first come first serve basis.

Cancellation of Orders / Delivery
Cancellation of order must be notified via email or phone call within 24hours of order.

Secondly, if our products out of stock, we will automatically cancel your oders within 24 hours notice by via email to inform customers.

Non-Returnable / Non-Refundable
Once the goods are sold, return of products or claim for refund is not allowed which is in good condition.


Promotion Period
1. All event promotion only launch in Malaysia with the timeline.

2. At the promotion period, we will provide a vouchers code on the website apply with terms and conditions, in order for customers online purchase.

3. Due to regulations, Rice, Sugar and Health Accessories Categories products are excluded from our promotion period.

Privacy Policies

We are committed to protect your privacy. We does not sell, share or trade customer’s personal information collected online with third parties. Please read the Statement of Privacy to be more aware about our policy on collecting, using and disclosing any information.


Uses of Information
You agree that the personal information we collect from you will be used and or shared within our corporate group and to third parties for one of the following purposes:

- To deliver products that you purchase from our website.
- To inform and update you on the delivery of the product and for customer support purposes;
- To provide you with relevant product information;
- To process your orders and to provide you with the services and information offered through our website and which you may request;
- To allow us to administer your registered account with us;
- To conform to legal requirements or comply with legal process;
- To verify and carry out financial transactions in relation to payments you may make online. For example, payments that you make through our website will be processed by eGHL (www.e-ghl.com).

The personal information we collect may include your:
- Name
- Telephone Number
- Mobile Number
- Delivery Address
- Billing Address
- Email Address

Information Security
We employ certain security measures, such as encryption where appropriate. We also take appropriate steps to ensure that your information is treated securely.

Changes to the Privacy Policy
We reserve the right to modify and change the Privacy Policy at any time. Any changes to this policy will be published on our website. You should check this Policy each time you access our website so as to be aware of the most recent applicable version of the Policy.